16 December 2008

Oh, how embarrassing!

I have Google Analytics on my website, which helps me track how many hits my website gets each day. I didn't hit my site yesterday, nor did I have any maintenance to do on it. When I checked my Analytics this morning, I was shocked to see that my site had no hits yesterday! This never happens! I was checking on something for a local phone customer/friend on my website this afternoon, only to discover that an element had crashed, bringing the whole site down with it! Ack! Usually, website maintenance takes a few hours - 3 hours and 55 minutes to figure out what the problem is and how to fix it (with a combination of the Zen Cart FAQs section, the ZC forums and my ZC manual) - then 5 minutes to fix it and check it. I was tired this afternoon and really didn't want to deal with it while my daughter was napping; I wanted to take advantage of the quiet and the grey, cold, rainy day. However, as soon as I woke up, I tackled the issue and was pleasantly surprised that the whole fix only took about ten or fifteen minutes. I'm happy to say that the website is completely fixed and back to being operational.

In another embarrassing moment, I was getting an order ready for a customer and discovered I'm out of Black Cat (Perfect Pumpkin scent) soaps. So, I'm calling these "out of stock," but if your heart is set on this soap, it doesn't take long to make it.

To my loyal customers and site visitors, I'm sorry for the inconvenience. All is not lost, and there's still two days left to get orders in for Christmas delivery.

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